Refund Policy

1. 30-Day Money-Back Guarantee

We stand behind our products. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the purchase date. No questions asked, no forms to fill out.

2. Eligibility

To be eligible for a refund: (a) the request must be made within 30 days of the original purchase, (b) the request must be submitted by the original purchaser, and (c) the license key, if issued, must not have been actively used on a third-party prop firm account in a way that constitutes commercial exploitation.

3. How to Request a Refund

Send your refund request via Telegram at @Bullkits or email refund@bullkits.com. Please include your order number, purchase email, and reason for the refund (optional, but helps us improve).

4. Processing Time

Approved refunds are processed within 3-5 business days. The refund is issued to the original payment method. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.

5. After 30 Days

After the 30-day window, refunds are evaluated case-by-case at our sole discretion. We may offer partial refunds, license transfers, or store credit depending on the circumstances. Please reach out regardless — we value every customer.

6. License Upgrades

If you upgrade from a 1PC to a 2PC license within 30 days, you pay only the difference. Downgrades within 30 days are treated as a partial refund of the difference.

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your card issuer. Chargebacks for legitimate purchases may result in permanent account closure and license revocation. We will work with you in good faith to resolve any issues.

8. Contact

Refund questions? Reach us at refund@bullkits.com or Telegram at @Bullkits.